Ashley HomeStore in Linden, NJ Closed now

Reviews about Ashley HomeStore

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  February 10, 2020, by Justin LiGreci
  Our sales associate was very nice, but the management didn't seem to have the customer in mind at all. This past weekend my fiance and I came in looking to purchase a sofa sectional and maybe a kitchen table or area rug. Ashley was running a free shipping special if your item cost $1,000 or more. The sofa we wanted came in at $899, before tax. It also came with two free throw pillows, but the sofa was not on sale for Presidents Day unlike most of the other furniture. We were going to pass on a very nice bar pub table/chair set until our sales associate told us he was going to ask the manager if he could allow us the free shipping on our sofa. I wanted to see if they would be flexible enough and go above for the customer before we committed to the table. Kudos to our guy, but the manager wouldnt budge. I used the decision as a test bed to evaluate Ashley & their commitment to customer service. They didnt even offer to show us something like a lamp, end table, or accent item to push us up on the free shipping threshold. When we got to the checkout/paperwork phase, no one knew if the pillows get shipped with the couch or if we walk out of the store with them. After about four people were consulted, Ashley decided we would take the pillows home with us since they dont ship those anyway. I looked up the table we were interested in - and, amazingly, it's less expensive on Ashley's own website. I kept looking and found the exact same table and chairs online at a different retailer for less money and will probably buy it there. We are in love with our sofa, cant wait for it to get delivered. Based on our experience I would NOT recommend Ashley to others.
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  August 13, 2019, by Zayed Saleh
  Staff were very friendly and polite. They are very inviting and will help you find everything you need. You can negotiate some shipping charges and maybe even get a break if you purchase a bunch of stuff. Quality is great however, their shipping/delivery is not that fast, for some items, you'll have to wait up to 4 or more weeks to receive. Note you'll not be able to buy furniture here and take it home with you the same day, it will be delivered. So if you are in a rush to get your furniture, try another place where you could buy and haul home with you. The price and quality is worth the wait.
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  August 04, 2019, by Berlande Benoit
  This is the worst furniture store I ever shop at. They are rude, and very unprofessional. I brought a base with protection and paid cash. Days later, they called staying they could no longer sell it. As I try to talk to them about it, they acted like they didn't care and I just had to deal with it. NEVER GOING Back There. Don't waste your time at Ashley's.